Pre-launchDescreened isn't live yet — purchases will open at launch.
Descreened

Refund Policy

Last updated May 1, 2026

We want you to be happy with Descreened. This Refund Policy explains when and how you can get your money back. It applies to subscriptions purchased through our website (processed by Paddle as merchant of record). It also describes how to handle refunds for subscriptions purchased through Apple or Google.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Pre-launch notice: Descreened isn't currently accepting payments. This policy describes how refunds will be handled once the paid Service is available.

1. 30-day satisfaction guarantee (web)

For your first paid month of Descreened Pro purchased through our website, you can request a full refund within 30 days of the original purchase date for any reason. Email support@descreened.com from the address associated with your account and we'll process the refund through Paddle. Card refunds typically appear on your statement within 3–5 working days, depending on your card issuer; PayPal refunds usually arrive within 48 hours.

2. Renewals and cancellations

Subscriptions renew automatically until canceled. To stop being billed, cancel before the end of the current billing period via the Paddle customer portal link in your receipt — your access continues through the period you've already paid for. If you cancel mid-cycle, you keep access until the end of the cycle and are not billed again.

If you forgot to cancel and were charged for a renewal you didn't intend, email us within 30 days of the renewal date and we'll refund the renewal charge — up to twice per account.

If we terminate your account without cause (see our Terms §6), we will refund any unused portion of your paid subscription period through Paddle.

3. In-app subscriptions (Apple, Google)

Subscriptions purchased inside the Descreened apps on Apple platforms (iPhone, iPad, Mac) or on Android are billed and refunded by Apple or Google under their own policies. We don't have access to those payments and can't issue refunds for them directly.

We're happy to help you find the right link — email us.

4. EU, UK, and other statutory rights

Nothing in this Refund Policy limits any non-waivable right you may have under consumer-protection law in your home jurisdiction. If you are a consumer in the EU or UK, the statutory right of withdrawal (where applicable) is preserved. Where law gives you stronger rights than this policy, those rights apply.

5. Fraud and abuse

We may decline a refund where there are reasonable grounds to believe a request is fraudulent, abusive, or used to gain extended free use of the Service.

6. How to request a refund

  1. Email support@descreened.com from your account email address.
  2. Include the order or transaction id from the receipt Paddle emailed you (or note the date of the charge).
  3. Briefly tell us what happened. We aim to respond within one business day.

Or, request a refund directly from Paddle (the merchant of record for web purchases) at paddle.net or via the link in your purchase receipt.

7. Chargebacks

If you're unhappy with a charge, please email us before disputing it with your bank or card issuer. Chargebacks are costly to resolve and we'd rather just refund you. Per Paddle's Buyer Terms, you also agree to contact Paddle before raising a chargeback.